Enkindled by the Italian word “Vivace” (vee-vah-che), which means lively and bright. Vivacée (vee-vah-see) is created to inspire you to think differently about your personal scent and to help you to explore the possibility of designing your own customised fragrance. Vivacée imparts a simple message—discover, design and be delighted with a quintessential perfume that’s yours and yours alone.
In Vivacée, we believe every person has a distinguishable scent and sense of smell. The combination of different scents reflects differently for different people. Because of this, Define Your Scent is our interactive experience where you step through a series of dynamic questions and imagery designed to establish the core elements of a fragrance tailored to you.
Vivacée is available exclusively online and can only be purchased through our official website.
Log in to your account, under the tab of My Orders, you will be able to view your purchase history. You can reorder your customise perfume from the link.
We are unable to provide a sample of your customisation perfume. However, upon purchase of any full size perfume, we are giving a complimentary miniature perfume of an alternative scent you may like.
Yes, it’s available to purchase on full size, please email to us with the code printing in the sample bottle, we will assist you with the purchase.
If you order is successful, you will be redirected to our Thank You page and you will receive a Purchase Confirmation via email.
We encourage you to register an account with us, you can save the hassles to enter your personal informations in future. Also, if you would like to reorder your customisation, it’s just one click away in your order history.
Yes. You can even give your creation a fragrance name and add on a special message for the receiver towards the end of the process. Just check the box to ship to another address and we will deliver it to your receiver on behalf.
All our perfume comes with luxury gift box, it is perfect as a gift.
We would be happy to keep you updated on our news, specials and promotions, however, it is not mandatory.
PAYMENT AND SHIPPING
We accept online payment via ipay88 for FPX payment and credit card or via Paypal for credit/debit card. Please note that we do not incur any fees for our payment options.
Yes, all payment data are transferred via SSL-secured connection.
We provide FREE shipping throughout the whole Malaysia. We are gradually expanding and adding more shipping destinations outside Malaysia. So stay tuned!
Your order will be dispatched within 1 to 2 working days after purchase confirmation.
For deliveries to major cities of Malaysia, the estimated shipping time would take approximately 1 to 2 working days and 3 to 5 working days for East Malaysia and rural area.
We are shipping with DHL.
Once your order is shipped, you will receive an email confirmation with a tracking number and the instructions to track your order online.
Currently we are unable to ship to a PO Box
Yes. On the Checkout page please select the checkbox “Ship to a different address“. You then will be able to submit a shipping address that different from your billing address.
RETURN AND REFUND
Upon verification and approval, products shall be returned to us in their original packaging including undamaged box, we will process your refund within 7 working days. Refunds will be made in the form of store credit.
Returned parcel to be sent to the following:
Address : 16, Lorong Teknologi B, Nouvelle Industrial Park, Taman Sains Selangor 1, PJU 5,Kota Damansara, 47810 Petaling Jaya, Selangor
Contact : 012 650 0806
International Flavors & Fragrances (IFF) is an American corporation producing flavors and fragrances and cosmetic actives, which it markets globally. It is headquartered in New York City and has creative, sales, and manufacturing facilities in 35 different countries
We have collaborated with IFF in a unique partnership to create these unique and exceptional fragrances with their talented perfumers.
Our products are manufactured by GMP-approved manufacturer certified by Malaysian Drug Control Authority under the Ministry of Health.
The algorithm in our customisation process automatically filters matching ingredients and fragrance notes that best suit your personal preferences. So rest assured as the ingredient choices presented to you will be complementary to one another.
We only provide premium quality fragrances, meaning the highest quality in the market. Generally, Eau de Parfum has a fragrance concentration of between 8% to 15%. In Vivacée, we use a fragrance concentration of between 18-20%.
If an allergic reaction occurs, kindly consult a medical professional immediately.
REGISTRATION AND DATA SECURITY
If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
You can top up the difference through other payment methods
Promotional voucher can only be redeemed once and cannot be used in conjunction with other promotional vouchers.