PAYMENT AND SHIPPING
We accept online payment via ipay88 for FPX payment and credit card or via Paypal for credit/debit card. Please note that we do not incur any fees for our payment options.
Yes, all payment data are transferred via SSL-secured connection.
We provide FREE shipping throughout the whole Malaysia. We are gradually expanding and adding more shipping destinations outside Malaysia. So stay tuned!
Your order will be dispatched within 1 to 2 working days after purchase confirmation.
For deliveries to major cities of Malaysia, the estimated shipping time would take approximately 1 to 2 working days and 3 to 5 working days for East Malaysia and rural area.
We are shipping with DHL.
Once your order is shipped, you will receive an email confirmation with a tracking number and the instructions to track your order online.
Currently we are unable to ship to a PO Box
Yes. On the Checkout page please select the checkbox “Ship to a different address“. You then will be able to submit a shipping address that different from your billing address.
RETURN AND REFUND
Upon verification and approval, products shall be returned to us in their original packaging including undamaged box, we will process your refund within 7 working days. Refunds will be made in the form of store credit.
Returned parcel to be sent to the following:
Address : 16, Lorong Teknologi B, Nouvelle Industrial Park, Taman Sains Selangor 1, PJU 5,Kota Damansara, 47810 Petaling Jaya, Selangor
Contact : 012 650 0806
100% SATISFACTORY CAMPAIGN
We are very confident you will love your product, but in the event that it is not 100% to your satisfaction, we are happy to give you a full refund.
Request for your refund here.
Terms and Conditions
- Kindly note that this refund is only valid from 19 March 2019 until 30 April 2019.
- All returned products must be sent back to us within five working days in its original packaging.
- You may keep the 3ml miniature sample perfume, scent card and Thank You card attached. But the product must not be used for more than 5% for it to qualify for a full refund.
- All return requests will be processed within three working days once we’ve received the returned product. Only returns via courier services are accepted.
- If you choose to get a full refund, the total amount paid will be refunded via your original payment method within 30 days.
- If you opt for a second try, an e-voucher will be emailed to you upon confirmation. Please note that the discount code must be redeemed within 30 days from the date of issuance.
Kindly send your returns to the following address:
16, Lorong Teknologi B,
Nouvelle Industrial Park,
Taman Sains Selangor 1,
PJU 5, Kota Damansara,
47810 Petaling Jaya, Selangor