Shipping and return policy

PAYMENT AND SHIPPING

How do I pay for my order?

We accept online payment via ipay88 for FPX payment and credit card or via Paypal for credit/debit card. Please note that we do not incur any fees for our payment options.

Are these payments methods secure?

Yes, all payment data are transferred via SSL-secured connection.

Where are you shipping to?

We provide FREE shipping throughout the whole Malaysia. We are gradually expanding and adding more shipping destinations outside Malaysia. So stay tuned!

When will my order be shipped?

Your order will be dispatched within 1 to 2 working days after purchase confirmation.

How long does the shipping take?

For deliveries to major cities of Malaysia, the estimated shipping time would take approximately 1 to 2 working days and 3 to 5 working days for East Malaysia and rural area.

Who is your shipping provider?

We are shipping with DHL.

How do I track my parcel?

Once your order is shipped, you will receive an email confirmation with a tracking number and the instructions to track your order online.

Can I ship to a PO Box?

Currently we are unable to ship to a PO Box

Can I select a different shipping address?

Yes. On the Checkout page please select the checkbox “Ship to a different address“. You then will be able to submit a shipping address that different from your billing address.

RETURN AND REFUND

What if i'm not satisfied with my purchase?

If you have any dissatisfaction with our product, kindly contact us at enquiry@vivacee.co. Our customer support team will get back to you the soonest possible.

What if the product received is damaged or having defect?

Kindly contact us at enquiry@vivacee.co with proof of pictures of product and packaging, our customer support team will get back to you the soonest possible.

How long would a refund take?

Upon verification and approval, products shall be returned to us in their original packaging including undamaged box, we will process your refund within 7 working days. Refunds will be made in the form of store credit.

Returned parcel to be sent to the following:

Vivacee Return
Address : 16, Lorong Teknologi B, Nouvelle Industrial Park, Taman Sains Selangor 1, PJU 5,Kota Damansara, 47810 Petaling Jaya, Selangor
Contact : 012 650 0806

100% SATISFACTORY CAMPAIGN

How do I get my 100% refund or a second try?

We are very confident you will love your product, but in the event that it is not 100% to your satisfaction, we are happy to give you a full refund.

Request for your refund here.

Terms and Conditions

  • Kindly note that this refund is only valid from 19 March 2019 until 30 April 2019.
  • All returned products must be sent back to us within five working days in its original packaging.
  • You may keep the 3ml miniature sample perfume, scent card and Thank You card attached. But the product must not be used for more than 5% for it to qualify for a full refund.
  • All return requests will be processed within three working days once we’ve received the returned product. Only returns via courier services are accepted.
  • If you choose to get a full refund, the total amount paid will be refunded via your original payment method within 30 days.
  • If you opt for a second try, an e-voucher will be emailed to you upon confirmation. Please note that the discount code must be redeemed within 30 days from the date of issuance.


Kindly send your returns to the following address:

16, Lorong Teknologi B,
Nouvelle Industrial Park,
Taman Sains Selangor 1,
PJU 5, Kota Damansara,
47810 Petaling Jaya, Selangor